Shipping & Returns

Shipping Policy

We aim to post out all orders within 1-2 business days of ordering. All orders are sent via Australia post, and you should receive your parcel within 5-10 working days (regular post) and 1-3 days (express)

TRACKING

If you chose express shipping, you will receive a tracking number in your dispatch email. to track your order, go to auspost.com.au/track/

SHIPPING COSTS

Return & Exchange Policy

If your item is damaged or faulty, please contact us at scrunchies.com.au@gmail.com with your name, order number and details or a photo of the faulty product.

Faulty items can be returned free of charge for a refund or replacement within 21 days as long as it is unwashed and unworn.

We do not offer returns for change of mind due to hygiene reasons.

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